Anonymous
map-marker Upper Darby, Pennsylvania

UNPROFESSIONAL/ GHETTO EMPLOYEES

I SENT A PARTIAL PAYMENT FOR THE MONTH AND HAD A BALANCE OF $67... I INFORMED THE DATE I WOULD SCHEDULE TO PAY THE BALANCE (TWO WEEKS) AND I RECEIVED A COLLECTIONS CALL FROM THE COMPANY AND THE CUSTOMER SERVICE REPRESENTATIVE (LATOYA) THAT CALLED ABOUT COLLECTING A $67 PAYMENT FROM ME WAS SOO RUDE AND "GHETTO"!!! I WAS UPSET AS YOU CAN IMAGINE ABOUT RECEIVING A COLLECTION CALL WHEN I HAD ARRANGED PAYMENT (TWO WEEKS LATE) WHEN I MADE THE PARTIAL PAYMENT INITIALLY! I APOLOGIZED FOR SOUNDING RUDE AND CONTINUED TO LET HER KNOW THAT I DIDN'T UNDERSTAND THE REASON OF THE CALL IF SHE SEE'S THAT I INFORMED BEFORE I WOULD PAY IN TWO WEEKS... SHE THAN TOLD ME "SHE IS ONLY DOING HER JOB!! WHEN SHE RECEIVE'S AN ACCOUNT SHE HAS TO CALL!!" HAD AN ATTITUDE THE ENTIRE CALL. I ASKED HER TO CONNECT ME TO A SUPERVISOR BECAUSE SHE WAS BEING A "***!" AND THEN SHE TOLD ME "I'M A GOOD *** TOO!" AT THAT POINT I WAS OVER THE TOP INFURIATED!!! SHE THEN CONNECTS ME TO A "SUPERVISOR" (DEMORY) WHO DID NOT EVEN WANT TO LISTEN TO ANYTHING I HAD TO SAY AND SPOKE OVER ME MOST OF THE CALL... AFTER LETTING HIM KNOW THAT HE'S NOT LISTENING TO ME AND ASKED HIM TO STOP TALKING OVER ME, HE THEN LISTENED TO WHAT I HAD TO SAY AND REMAINED QUIET... I ASKED IF HE WAS STILL ON THE LINE AND HE THEN ASK "ARE YOU THROUGH!!" WITH AN ATTITUDE AS WELL!!!! I ASKED TO SPEAK TO SOMEONE SUPERIOR TO HIM BECAUSE YOU CAN TELL HE WAS NOT INTERESTED IN WHAT I HAD TO SAY NOR WAS INTERESTED IN REPRIMANDING THE REPRESENTATIVE OF ACTING OUT OF CHARACTER. I THEN SPOKE TO MS THOMPSON WHO HELPED ME AND INFORMED THAT SHE WOULD HAVE CALL PULLED BECAUSE THEY ARE RECORDED AND SEES THAT IT IS REVIEWED. BECAUSE I DO NOT TRUST THAT THIS WILL BE ADDRESSED I'M TAKING IT UPON MYSELF TO COMPLAINT ON THIS WEBSITE AND UPPER MANAGEMENT ABOUT THIS CALL!! I'VE DONE CUSTOMER SERVICE FOR 13 YEARS AND RECEIVED MULTIPLE TRAINING FROM DIFFERENT COMPANIES OF HOW TO HANDLE UPSET CUSTOMERS WITH DIFFERENT PERSONALITIES AND NOT ACT OUT OF CHARACTER! I'M NOT EXCUSING GIVING HER AN ATTITUDE OR AFTERWARD CALLING HER NAMES... BECAUSE I KNOW IT WASN'T THE RIGHT THING TO DO!! BUT IF YOU HAVE PEOPLE CALLING AND REPRESENTING YOUR COMPANY ESPECIALLY DOING COLLECTIONS, WHICH MEANS YOU WILL DEAL WITH A LOT OF AGGRAVATED PEOPLE? THAN YOU BETTER BE READY TO DEAL WITH NAME CALLING AND AGGRAVATION! I SHOULDN'T HAVE HAD THE RESPONSE OF "I'M A GOOD *** TOO" NOR THE "*SIGHS* ARE YOU THROUGH" RESPONSE FROM THE INITIAL SUPERVISOR I SPOKE WITH DEMORY" THIS COMPANY IS OBVIOUSLY NOT SCREENING THE PEOPLE THEY HIRE AND HAVE PEOPLE THAT ARE FROM THE SLUMS OF THE CITIES THEY LIVE IN TO MAKE CALLS AND OR SUPERVISE THE STAFF!!!!! TERRIBLE EXPERIENCE THUS FAR!!!
View full review
Reason of review:
Problems with payment
3 comments
Jakeya Fps

>I SENT A PARTIAL PAYMENT

I have to believe that United Auto Credit doesn't offer flexible payment plans ("Pay-as-much-as-you-want-when-you-want.") so, to be fair, even though their collection practices leave a lot to be desired, you were the one who started this. Let's play fair here.

Making alternative payment arrangements to a sub-prime lending company doesn't stop the collections. So now, you know.

Also, please find your caps-lock key and click on it. Thanks.

Guest
reply icon Replying to comment of Guest-975706

This has to be one of their minions replying to this post. I can tell by the rude& smart *** comments left in response.

Also they all keep using the same keyword "subprime ".

Also so you guys know..pick up a thesaurus and find another word to use, or try this, tell the truth. That the company is a piece of *** horror story for anyone that has the misfortune of dealing with them.

Jakeya Fps
reply icon Replying to comment of Guest-1058127

I love this. Instead of addressing what I wrote and seeing the truth there, you chose to ignore my reply entirely and accuse me of working for the company instead.

Nice try, but no. Even if I did work for them, your reply is still lame.

.

Fact is, I don't work for ANY financial institution. I work in logistics, practically at the other side of the career spectrum!

Okay? We good now?

.

Subprime is not a "keyword"; it's a legitimate description, but here you go; another phrase for subprime lenders: financial institutions reserved for lending to DEADBEATS who won't pay their bills on time.

View more comments (2)
Anonymous
map-marker Tucson, Arizona

United Auto Credit - Loan Review from Tucson, Arizona

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Early this Jan my car was stolen and when I reported to UNAC they did not believe me told me I was lying and called my parents harassing me, when the police finally found my vehicle I had to pay almost 800 dollars to get my car back into my possession, yes it sucks to have to pay for something to get back that was stolen from you. So that poot me behind in my car payments I then got the car back and UNAC reposed my vehicle days later my father gave me 1300 dollars to get my car back and I have been making my payment every month, The repo has its own charges witch were added to my load and those charges where sapose to be placed at the end of my loan and they were not so very mounts I have been making my payment it has been partial, while I am thinking my payment was being made on time.

I was called by some *** name Ruth who told me I had to pay my entire loan off over the phone of 5300 or they were going to take my car agin, she also told me to go buy a buss pass and to save my breath. I have been more then responsible with this car loan but they have literally been driving me up the wall calling me, my family members, co workers and friends and Harrising me when they are getting full payments every month. I hate This lender so much that it makes my stomach hurt literally every time I call when I hang up I need to have a strong *** drink cause they stress me out.

I wanna pay off this loan so bad it kills me. When u go to buy a car if they say Unitrd auto anything say no just run super fast and don't look back

View full review
Reason of review:
Problems with payment
Anonymous
map-marker Lees Summit, Missouri

United Auto Credit - Auto Loan Review from Lee's Summit, Missouri

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I paid my auto loan off early in June. When on the phone to find out what the exact balance was I was told three different amounts within a five minute period! After finally agreeing to a whopping $85 we were done, or so I thought. A month later I received a lien release for the state of KY. Only problem is I live in KS! So I dealt with that, finally getting the correct paperwork. Today, nearly two months later, I get a notification that after I paid the loan off they reported my last payment as 30 days late! -42 points on my score, with a home refinance scheduled for next week. Pissed doesn't even begin to describe me!!!!!
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Biloxi, Mississippi

United Auto Credit - Auto Loan Review from Biloxi, Mississippi

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want never go to united auto credit again.they full of stuff..get overs on people ..high interest rates..never want to work with you $15 just to process a payment smh
View full review
Reason of review:
Pricing issue
2 comments
Guest

United auto credit is very ghetto they don't know how to talk to u and will lie about not getting a payment and u have a receipt. I will never deal with them again . they are very rude

Guest

I just got off the phone with united auto credit, the guy on the phone was an ***. I could barely hear him over the party going on in the background, laughing like drunks, hollering, sounded like a bar.

They are unprofessional *** the way they speak to customers.

I detest doing buisness with them and never will again, and will tell others not to. United Auto Credit is the bottom of the pond ***.

View more comments (1)
Anonymous
map-marker Bellevue, Washington

United Auto Credit Auto Loan Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They dont work with you!!! What company wont run payments at a later time? Im not trying to pay late just need payments ran at a later time... Going to find a new finance company asap.
View full review
Reason of review:
Problems with payment
Derl Xdd
map-marker Lincoln, Maine

United Auto Credit - Auto Loan Review from Lincoln, Maine

Im new with united auto credit. my family's was having medical issues and I ended up in hospital for three weeks so I couldn't make my payment. I talked to a lady on the phone telling her what my daughter just had surgery on her eyes day and she told me I could call when I could to make my payment then I got sick. The day I got out of hospital I called and talked to someone which he keep hanging up on me I finally got in touch with him he wouldn't let me set a payment up for tue. Told me I was being recorded he was yelling at me and said my supervisor said we are done call the dealership we arw pulling your loan we will not help. I never got told why he wouldn't take my payment he hung up on me and I triws to call h back and they keep hanging up. Wow what a company dont care about anything. The guy would not give me his name
View full review
Reason of review:
Problems with payment
Anonymous

Never had a problem with them

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Yes my interest rate is high, because my credit score is low....nobody to blame but myself. As for UAC..i've had no problems with them. Customer service has always be respectful and helpful. When I was on medical leave I made a double payment because I knew I was going to be out of work for a couple of months. That was MY responsibility. When I had issues and was going to be late on my payment, they ALWAYs worked with me, no attitude, no rudeness. I would call, give them a date and made sure I paid on that date...no issue, no late fee...And they never report my payment is late...my credit score is going up. They have a responsibility just like we do. They are lending people money who have proven they are not good on making payments....they are taking a chance on you....I say, if you have an issue, just call, talk to them...they will give you the same respect. At they have to me.
View full review
Reason of review:
Good customer service
1 comment
Guest

Nice try United Auto Credit!

Trayden Sgl
map-marker North Kansas City, Missouri

United Auto Credit - Staff Review from North Kansas City, Missouri

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Already finding out there nasty and rude customer service..I lost my card and tried to explain to them I had to order another visa card and it would one day..late they automatically wanted to one know where the car was???...I didn't have time for the rude *** person as I am 39 weeks pregnant..too much stress and very aggressive for no reason....
View full review
Reason of review:
Poor customer service
1 comment
Guest

Payment of 322.00 a month for 3yrs. Orginal cost 8,000.00 cost of car around 11 grand for me.

Plus no warranty over 30day. Chrysler recalls Pacifica cars is what they sell.

Total repair amount out of my pocket is rust issues. 3 grand 3500 14 grand on lemon cars

Triple price like rent a center

Marwa Muf
map-marker Silverthorne, Colorado

Review in Auto Financing category from Silverthorne, Colorado

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Just paid off my car loan with UnitedAutoCredit early on the 15th of May. Dont see why people have a problem,pay your bills on time and dont try to get breaks on being late or behind on a second chance subprime loan and you will never have a problem. I paid my payments months ahead and not only saved interest but paid the car off early. Great company they approved me when no one would. Now my credits back on track and I own my low mileage Civic!
View full review
Reason of review:
Fast order processing
5 comments
Guest

How much these *** pay you to say that ***?

Guest
reply icon Replying to comment of Guest-1163612

Yeah he or she had to be paid to say that

Guest

Subprime ...more like you're sub'lying for these sorry pieces of ***! Things happen in life ***!

And even with that when calling there should be a standard for the customer service, these people are ***!! Point blank period.!

Guest
reply icon Replying to comment of Guest-1058124

Yes your right . there full of bull but I got them back real good for what they tryed on me let's see who laughing now buddy .... I am I won't pay them another dime trust me this company is full of dog shi*

Guest
reply icon Replying to comment of Guest-1109284

Yeah you will show them by train wrecking your credit report lol.

View more comments (4)
Anonymous
map-marker Brooklyn, New York

United Auto Credit Corporation Staff Review from Brooklyn, New York

WORST BUSINESS BY FAR, IVE EVER COME ACROSS IN MY LIFE! THEY R PROFESSIONAL LIARS, HEARTLESS, WITH EXTREMELY UNPROFESSIONAL GHETTO OF GHETTO EMPLOYEES! UR GUILTY, TILL PROVEN INNOCENT, THEY CALL UR 4TH COUSINS, N, FRIENDS FROM HS, 4MATTERS THAT DON'T EXIST! ITS A BOGUS, FAKE, RIPOFF COMPANY, BERNIE MADOFF OF CAR LOANS! I LISTENED TO SUM WOMEN, CHOMPING AWAY, @3LBS OF LUNCH, TELLING ME, IM "UNTRUTHFUL"&DIDN'T MAKE PAYMENT, YET, HAD RECIEPT IN MY HAND!TAKING STEPS TO SHUT THIS *** COMPANY DOWN, NO 1 DESERVES TO B HARASSED 24X PER DAY!
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Saugus, Massachusetts

Told me they had a conversation with my dead father

UACC left a voice mail on my cell phone. "I spoke with your father this morning regarding your current situation. You need to call us immediately." (I am 45 years old and my father has been dead since 1978). I called back and was told they had not received my payment for this month. I said I mailed it 10 days ago, I am in my car but I can look at my checkbook. Gave the girl, not original caller, my check information. Then I told her about my voice mail. She said "well he must have been referring to the wrong account" Really? So do you have my money? shocked at how bad they are.
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Denver, Colorado

Other Product Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Terrible customer service, constantly backtracking on things previous representatives said, constant harassing phone calls even tho payments were made on time. Never do business with them again.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Gilbert, Arizona

FDCPA VIOLATIONS

I am a former employee of UACC. We were actually instructed to hang up on customers if they requested a supervisor, or to send to the (supervisor) voicemail.

Also, the calls transferred to supervisors are not recorded and this line was used to intimidate and harass the customers. I have never worked for a company who had total disregard for the FDCPA or for the respect of their customers in my 10+ years of collections. The customer's were referred to as "high risk deadbeats" and therefore were treated accordingly.

I was only there a short time and I am amazed they are still in business. Good luck if you have a loan and they will repossess if you are only 10.00 behind.

View full review
Reason of review:
Poor customer service
1 comment
Guest

can you as a past employee answer a question for me

Anonymous
map-marker Tampa, Florida

Other Product Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Every time I call them I am always told something different. Why can't they just do there job and not act as if everyone is lieing all the time!!###
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Houston, Texas

Review in Auto Financing category from Houston, Texas

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I never had a issue with UAC even qhen u paid late, they did report to credit as good payments. No issues atleast with me.. I see compliants but i dont have 1. I see other banks with worst compliants
View full review
Reason of review:
Good customer service
2 comments
Marwa Muf

I had a great experience as well! All these ppl saying they didnt work with me when I lost my job or I was only months behind lol hate to break it to ppl no bank will work with you.

I had a prime loan through cap one before this and when I had money probs I sold the car to avoid a repo. You have to fix your own problems.

Good lord everyone expects a handout these days. Its the welfare mentality

Guest

Apparently you must be an employee or representative of UACC. Never heard of such a thing, them not doing anything after being late on a payment.

Why they keep adding late fees and threats to repo the car being 2 months behind. They have no sympathy towards me after explaining I lost my job.

View more comments (1)
  • 1
  • ...
  • 11
  • 12
  • 13
  • 14
  • 15